Miss Nelly doesn’t sell or ship products. We’re a fashion discovery site. When you find something you love and click through, you buy it directly from the brand or retailer on their own website.
That means the retailer you buy from looks after your order from start to finish, including payment, delivery, exchanges and returns.
Delivery
Delivery options, costs and timeframes are set by each retailer. Many of the Australian brands and stores we feature offer free or flat-rate delivery within Australia, often above a minimum spend. You’ll see the exact options and costs in the retailer’s checkout before you pay.
Returns and exchanges
Each retailer has its own returns policy. It covers how many days you have, whether change-of-mind returns are accepted, whether sale items can be returned, and who pays for return postage. Before you buy, we recommend:
- checking the retailer’s returns or FAQ page (usually linked in their website footer)
- confirming whether the item is final sale, as many sale items can’t be returned for change of mind
- keeping your order confirmation email, which you’ll need for any return
Your rights under Australian Consumer Law
Whatever a retailer’s own policy says, Australian Consumer Law gives you automatic guarantees when you buy from an Australian business. If a product has a major problem (for example, it’s faulty, not as described, or doesn’t match the photos), you’re entitled to a repair, replacement or refund. Retailers aren’t required to offer refunds for change of mind, which is why their returns policy matters. Find out more at accc.gov.au.
Orders, tracking and refunds
For anything to do with an order you’ve placed, including tracking, missing parcels, sizing exchanges and refunds, please contact the retailer directly. They hold your order details and are the only ones who can help. You’ll find their contact details in your order confirmation email.
Prices and stock
We keep prices and stock as up to date as we can, but they can change on the retailer’s website at any time. The price and availability shown at the retailer’s checkout is the one that applies.
Questions about Miss Nelly
If you have a question about our website itself, or how we work with retailers (see our Advertising & Affiliate Disclosure), contact us at [email protected].